Make a Complaint — Your Path Your Way

Not happy with something? Let's put it in writing, together.

Answer the questions below in your own words. As you go, a complete letter builds on the right, ready to print, save or copy. There are no wrong answers, and you can leave anything blank if you're not sure.

You have the right to complain. Making a complaint won't affect your NDIS supports or the way you're treated. You can ask a support coordinator, a family member or an independent advocate to help you. If you'd rather talk it through first, your Your Path Your Way coordinator is happy to sit with you.

1 Who is the complaint going to?

Pick the one that fits best. Not sure? Your coordinator can help you choose, or start with the provider directly.

A service provider Including Your Path Your Way, or another provider you use. Often the quickest way to sort things out. The NDIS Commission For concerns about the quality or safety of a provider or worker — especially if raising it with the provider hasn't helped. The NDIA For a complaint about the Agency itself or your experience dealing with them. (Disagree with a plan decision? That's a "review" — ask us how.)

Name of the provider Their address (if you have it — optional)

Which provider or worker is your complaint about?

The letter will be addressed to the NDIS Quality and Safeguards Commission, PO Box 210, Penrith NSW 2751. You can also complain by phone on 1800 035 544 or through the online form at ndiscommission.gov.au. If you prefer, you can ask for your complaint to be confidential.

The letter will be addressed to the National Disability Insurance Agency, GPO Box 700, Canberra ACT 2601. You can also call the NDIA on 1800 800 110.

2 About you

So they know who the letter is from and how to reply.

Your full name Your NDIS participant number (optional) Your address (optional) Phone or email so they can reply Are you writing this for someone else? (optional) If you're making this complaint on behalf of a participant, put their name and your relationship here.

3 What happened?

Tell it in your own words. You don't need special language — just what happened and when.

In one line, what is your complaint about? What happened? Include dates if you remember them, and who was involved. It's okay to write a lot or a little.

4 How did it affect you?

This helps them understand why it matters.

How did this affect you? (optional)

5 What would you like to happen?

What would make this right for you?

What outcome are you hoping for?

6 Support & finishing up Is someone helping you with this complaint? (optional) Date of the letter

Your letter

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Other ways to raise this

A letter is one option. You can also use any of these.